March 18, 2020

Customers and Friends:

Due to the progression of the Coronavirus Pandemic, Charlevoix State Bank will be taking additional precautionary measures. Beginning Thursday, March 19th, our lobbies in Charlevoix, East Jordan and Ellsworth will be closed. Drive-thru services at these branches will remain open. Customers that need access to a bank representative or their safe deposit box in Charlevoix and East Jordan can call into the bank for an appointment. The lobbies of our... branches without drive-thrus in Boyne City and Beaver Island will remain open, but will be fortified with additional shielding for our front line personnel, and subject to an even more stringent cleaning protocol. These branches will also have instructions posted for customers outlining appropriate social distancing. Our bank remains fully staffed, and we are still here to serve you. These measures are meant to provide the greatest level of protection to our customers, employees and community, while minimizing the impact on the availability of our services.

We continue to encourage our customers to utilize online banking, mobile banking, telephone banking and ATM machines whenever possible. Customers can drop transactions into the night drop for processing. These will be taken care of throughout the day. We appreciate your patience and cooperation as we work through this temporary situation. Please let us know if you are facing a challenge, Charlevoix State Bank is committed to helping our customers through this difficult time.

Best regards,
Mike Hinkle, President and CEO