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Frequently Asked Internet Banking Questions

Q: How do I access Internet Banking?
A: You must first complete the Internet Banking registration form by clicking on "new user" on the homepage. Once your registration is received we will process your request. You will need a password to access the service for the first time. You must have an existing checking, savings or loan account before banking online.

Q: What is Internet Banking?
A: Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

Q: What can I do with Internet Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Internet Banking Demo to see all the features of Internet Banking and how you can personalize your online banking experience.

Q: How current is my banking information?
A: Your account information is updated each time you use Internet Banking or do a transaction.  Every business day, new transactions that are posted to your account from the previous business day.

Q: What accounts will I be able to access through Internet Banking?
A: You can access your checking, savings and loan accounts from the Internet Banking service. You can view CDs, IRAs, and any other account you have at Charlevoix State Bank. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month.

Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.

Q: What formats can I download my transaction history in?
A:Internet Banking supports downloads to Quicken™, Quickbooks™, Microsoft Money™ or as a comma-delimited text file.

Q: Is there a demo available for me to try?
A: Yes, we have an Internet Banking Demo that can be accessed from our Home Page.

Q: How long can I be inactive before being logged out of the Internet Banking product?
A: The inactivity time out default is set for 20 minutes. However, you can define the timeout period in the User Options area for 5, 10, 20, 45 or 60 minutes.

Q: What is required to use the Internet Banking service?
A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Mozilla Firefox®, Google Chrome®, Apple Safari®, or America Online®. You can use any computer that has Internet access.

Q: Can I create my own password that is easy for me to remember?
A: Yes, after you use your assigned password to log-in for the first time, you can go to User Options and change your password.

Q: What happens if I forget or lose my password?
A: You can contact us and we will walk you through the steps needed to get you back on the system immediately!

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